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Returns
We strive to make your entire shopping experience with Employee Wholesale Direct as convenient as possible – including returns. While we strive to do our best to provide you with quality products that are packed and shipped with care, we understand that there can be certain nuances with shopping online. We are committed to promptly addressing your needs whether you receive a damaged product or you simply change your mind. Please see below for specific return details.
- Please check all packages upon receipt for defects and/or shipping damage (even if you do not plan on installing the items immediately). If you sign for delivery and accept a shipment, we cannot be held responsible for damaged products.
- EW Direct guarantees all products against manufacturer defects for 30 days from the date of delivery. We guarantee all products against shipping damage for one week from the date of delivery. Employee Wholesale Direct cannot be held responsible for damage received during shipment if a claim is not made within five business days of receipt. The inspection of the shipment immediately upon receipt is extremely important.
- In the event that you receive the wrong product, a defective product, or a product that has been damaged during shipment, please contact us by submitting the Return Goods Authorization Number Request Form. After receiving the request form, the Return Goods Authorization Number (RGA) and arrangements for the return shipment will be e-mailed back. You may also contact our customer service department at (800) 861-0236. However, to ensure accurate and quick processing, we require all requests for an (RGA) to be handled via our Web site.
- EW Direct will pay all return shipping costs and ship an identical replacement to you at no extra charge. Please retain all packaging material for return shipment or freight carrier inspection. Please note that a defective, damaged, or wrong product cannot be exchanged for a different item.
- If you are not satisfied for whatever reason with your selection and it is not damaged or defective, please contact us by submitting the Return Goods Authorization Number Request Form. Please utilize EWDirect's Return Goods Authorization Number Request Form for all returns.
- Please note that all items must be returned in their original packaging and in 100% sellable condition for credit to be issued. Credit will be issued for the full price of the product(s) minus a 20% restocking fee, with the exception of whirlpools, which will require a 30% restocking fee.
- The customer is responsible for all return shipping charges.
- While we do not recommend a specific carrier for returns, we do recommend that you use a carrier that will provide you with a tracking number. Employee Wholesale Direct will not be responsible for any returned items that have been lost in shipment.
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We Are Growing!
EW Direct continues to expand our list of available products. Watch for new and exciting items and manufacturers to be introduced in the 3rd quarter of 2008. In the meantime, if you have a specific requirement or a suggestion for a product, please contact our customer service department.
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Do-It-Yourself Tips and Helpful Hints
EW Direct wants to make sure your home improvement projects go smoothly. We offer great information and general tips on installation, including toilet installation and pedestal/lavatory installation to name a very few. For more valuable information and helpful hints, visit our link below.
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